Terms of Service

You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate, current, and complete information at registration and to keep it updated.

We reserve the right to suspend or terminate accounts that violate these terms, contain fraudulent or inaccurate information, or are used in any way that harms the Platform, other users, or third parties.

By listing a venue or property on Venuize, you represent and warrant that you have full legal authority to make the space available for private events, whether as the owner, an authorized property manager, or a licensed commercial real estate broker acting on behalf of a property owner.

As a venue owner or property lister, you agree to:

• Maintain accurate, complete, and up-to-date listing information, including pricing, capacity, photos, amenities, and availability
• Honor all bookings confirmed through the Platform and not cancel confirmed bookings except for documented emergencies or force majeure events
• Ensure the space is clean, safe, and accessible as described at the time of each booking
• Comply with all applicable local laws, building codes, zoning regulations, fire codes, and permit requirements for event use
• Carry appropriate commercial general liability insurance covering private events and provide proof of coverage upon request
• Pay Venuize the applicable commission on all confirmed bookings facilitated through the Platform
• Not solicit or accept bookings off-platform from users who first discovered your venue through Venuize (see Section 10)

By submitting a booking inquiry or confirming a booking through Venuize, you agree to:

• Provide accurate and complete information about your event, including event type, expected guest count, and intended use of the space
• Use the booked space only for the purposes described in your booking inquiry and in compliance with the venue's stated rules
• Not exceed the maximum occupancy or guest capacity stated in the listing under any circumstances
• Comply with all applicable local laws, ordinances, and regulations during your event, including noise ordinances, permit requirements, and alcohol service laws
• Be solely responsible for the conduct of all guests and invitees during your event
• Leave the space in the same condition it was in at the start of your booking, including removal of all personal property and cleanup of any debris
• Report the accurate end time of your event; unauthorized overtime use will be charged at a premium rate as described in Section 7

Each venue listing states a maximum guest capacity. This limit exists for safety, legal, and insurance reasons and is non-negotiable. Bookers may not invite, allow, or permit a number of guests that exceeds the stated capacity of the venue at any time during the booking.

If a booker exceeds the stated capacity:

• The venue owner has the right to immediately terminate the event without refund
• The booker assumes full liability for any resulting fines, damages, injuries, or legal claims
• Venuize may suspend or permanently ban the booker's account
• Any insurance coverage provided by the venue owner may be voided, and the booker shall be solely responsible for resulting losses

For commercial photo shoots, film productions, or brand activations, additional capacity rules and permit requirements may apply. Bookers are responsible for obtaining all necessary permits for commercial use of a venue.

Payment at booking: When a booking is confirmed, the booker's full payment (including any applicable fees) is collected and held in escrow by Venuize or our payment processor. Funds are not released to the venue owner at the time of booking.

Post-event adjustment window: Following the conclusion of the event, the venue owner has a 24-hour window to submit any of the following adjustments through their Venuize dashboard:

• Overtime charges: If the booker used the space beyond the reserved end time, the venue owner may submit the actual end time. Overtime is billed at the venue's standard hourly rate as listed at the time of booking, prorated to the nearest half hour.
• Damage claims: If property damage occurred during the event, the venue owner may submit a damage claim with photographic evidence and a cost estimate or invoice. Claims submitted after the 24-hour window will not be considered.
• Cleaning fees: If the space was left in a condition requiring extraordinary cleaning beyond normal use, a documented cleaning fee may be submitted.

Booker response: Once a venue owner submits adjustments, the booker has 24 hours to accept or dispute the charges. If no response is received within 24 hours, the adjustments are deemed accepted.

Disbursement: Once the adjustment window closes and any disputes are resolved, Venuize releases the final amount owed to the venue owner, minus Venuize's commission. Standard disbursement occurs within 3–5 business days after the event.

Commission: Venuize deducts its applicable commission from the venue owner's payout. The commission rate is displayed in your account dashboard and may be updated with 30 days' notice.

Taxes: Venue owners are solely responsible for determining and remitting any applicable taxes (including sales tax, occupancy tax, or VAT) on amounts they receive. Venuize does not collect or remit taxes on behalf of venue owners unless required by law.

Booker cancellations:

• More than 30 days before the event: Full refund of all payments, including any service fees.
• 8–30 days before the event: 50% refund of the booking total. Venuize's service fee is non-refundable.
• 7 days or fewer before the event: No refund. The full booking amount is released to the venue owner minus Venuize's commission.

Venue owner cancellations: Venue owners are expected to honor all confirmed bookings. If a venue owner cancels a confirmed booking for any reason other than a documented emergency or force majeure:

• The booker receives a full refund of all payments held in escrow
• Venuize may charge the venue owner a cancellation fee equal to 10% of the booking total
• Repeated cancellations may result in listing suspension or permanent removal from the Platform

Force majeure: Neither party is liable for cancellations caused by events beyond their reasonable control, including natural disasters, government-mandated shutdowns, or declared states of emergency. In such cases, Venuize will work with both parties to issue appropriate refunds or reschedule the booking.

Filing a claim: Venue owners must submit any damage claim within 24 hours of the event's end time through the Venuize dashboard. Claims must include: (a) a written description of the damage, (b) photographic or video evidence taken after the event, and (c) a repair estimate or invoice from a licensed contractor or vendor. Claims submitted without sufficient documentation may be denied.

Booker dispute process: If a booker disputes a damage claim, both parties must submit their evidence to Venuize within 48 hours of the dispute being filed. Venuize will review all submitted documentation and issue a binding determination within 5 business days. Venuize's determination is final and both parties agree to be bound by it as a condition of using the Platform.

Escrow during disputes: Disputed funds remain in escrow until Venuize issues its determination. Undisputed portions of the payout are released on the normal disbursement schedule.

Limitation of Venuize's role: Venuize is not an insurer and our dispute resolution process is a good-faith mediation service, not a guarantee of any particular outcome. For claims exceeding $5,000, we strongly recommend venue owners file a claim with their commercial insurance carrier in parallel.

Users who discover one another through Venuize agree not to circumvent the Platform by completing bookings, payments, or arrangements outside of Venuize for a period of 24 months following initial contact through the Platform. This applies regardless of who initiates the off-platform arrangement.

Consequences for venue owners: If we determine that a venue owner has arranged, accepted, or completed a booking off-platform with a user who first discovered their venue through Venuize, we may:

• Invoice and collect the full commission that would have applied to the booking as if it had been processed through Venuize
• Charge an additional penalty fee at Venuize's discretion, reflecting the harm caused to the Platform
• Suspend the venue listing pending investigation
• Permanently remove the venue from the Platform for repeat offenses
• Pursue any other remedies available at law or in equity

Audit rights: Venuize reserves the right to investigate suspected off-platform activity, including reviewing messages and booking patterns initiated through the Platform. Venue owners agree to cooperate with any such investigation and to provide relevant information upon request.

Reporting obligation: If a booker contacts a venue owner and proposes completing a booking outside of Venuize, the venue owner is required to decline and report the contact to Venuize at hello@itsvenuize.com. Failure to report a known solicitation may itself be treated as a violation of these terms.

Evidence standard: Off-platform activity may be evidenced by messages or inquiries initiated through the Platform followed by a booking at the same venue within 24 months that was not processed through Venuize, combined with any other relevant information available to us.

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Post false, misleading, or fraudulent listing or booking information
• Exceed venue capacity limits or misrepresent the nature or size of your event
• Circumvent Venuize's payment or commission system (see Section 10)
• Harass, threaten, or harm other users of the Platform
• Attempt to reverse-engineer, scrape, or otherwise compromise the Platform's systems or data
• Create multiple accounts to abuse promotions, evade bans, or manipulate reviews
• Use the Platform to facilitate any event that violates local, state, or federal law

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. VENUIZE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY VENUE LISTED ON THE PLATFORM WILL MEET YOUR EXPECTATIONS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VENUIZE'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL COMMISSIONS PAID BY YOU TO VENUIZE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $500. VENUIZE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, PROPERTY DAMAGE, OR PERSONAL INJURY ARISING FROM EVENTS HOSTED THROUGH THE PLATFORM.